Application outsourcing
Application Outsourcing services include application services required to provide for the day-to-day operations, support, and maintenance of enterprise applications, relieving clients from the high cost of managing enterprise applications. Our focus is on mission-critical applications that have a high degree of complexity and transactional applications that are core to our customers' business processes. Our Application Outsourcing includes:
a) Application Operations (Provides day-to-day services, including application monitoring, performance testing, patching, application level access control, and data management with defined service-level objectives to ensure an application's health, performance, and functionality)
b) Application Support and Maintainance: Provides support and maintenance of packaged (COTS) or custom applications. Helping resolve incidents and problems associated with new and existing applications, our scope includes support and maintenance of application code from deployment to end-of-life. We transfer knowledge of application/support processes and document processes and provide ongoing application help-desk services for Level 2 support and Level 3 support.
c) Application Development: Provides application development skills in a managed service environment. As part of an Application Outsourcing contract, we help clients develop and enhance custom or packaged application software.
