Outsourcing

Application Outsourcing services include application services required to provide for the day-to-day operations, support, and maintenance of enterprise applications, relieving clients from the high cost of managing enterprise applications. Our focus is on mission-critical applications that have a high degree of complexity and transactional applications that are core to our customers' business processes. Our Application Outsourcing includes:

a) Application Operations (Provides day-to-day services, including application monitoring, performance testing, patching, application level access control, and data management with defined service-level objectives to ensure an application's health, performance, and functionality)

b) Application Support and Maintainance: Provides support and maintenance of packaged (COTS) or custom applications. Helping resolve incidents and problems associated with new and existing applications, our scope includes support and maintenance of application code from deployment to end-of-life. We transfer knowledge of application/support processes and document processes and provide ongoing application help-desk services for Level 2 support and Level 3 support.

c) Application Development: Provides application development skills in a managed service environment. As part of an Application Outsourcing contract, we help clients develop and enhance custom or packaged application software.

Covering procure-to-pay, order-to-cash, and record-to-report processes, our finance and accounting services help clients achieve high performance in finance operations.

We can help businesses identify non-core yet key activities that can be effectively outsourced - including claims handling, agency management, customer relationship management (CRM), and policy servicing which can in turn help firms concentrate on the core business activities.

Bundled outsourcing is a valuable strategy for companies in the current market scenario. Outsourcing several back-office functions to one provider can help companies in pursuit of high performance reduce cost and management resources while acquiring flexibility and capability for growth.

Business Processes are thoroughly assessed and based on the assessment, innovative solutions are identified that would augment the business performance and address the challenges you may face. Our robust and mature processes coupled with technical and functional expertise helps our customers achieve new levels of efficiency.

We enable to manage customer interaction activities efficiently and ensure utmost customer satisfaction. These services include: Web/Email-based Customer Support Application Support and Technical Helpdesk.

The Finance and Accounting service offerings range from transaction processing to high-end reporting services and includes:
Accounts Payable and T&E Claims
Accounts Receivable
Credit Management and Collections
General Ledger and Reporting
Fixed Assets Accounting
Financial Planning and Budgeting
Regulatory Reporting
Compliance and Audits and Treasury
Risk Management
Forecasting and Analytics

We assist health organizations, government agencies and other public service organizations to achieve high performance in the face of complex challenges. we help clients deliver better social, economic and health outcomes for the people they serve. We serve border management, customs, defence, education, health, human services, nonprofits, postal, public safety, public transportation and revenue related services.

Handling routine workforce inquiries and functions for people dispersed across the globe can be time-consuming for the human resources staff of any organization.. We help companies identify the technology solutions that will facilitate optimal utilization of resources and achieve seamless integration of global HR data for effective decision-making, and allow staff to concentrate on core HR activities.

We assist clients achieve business objectives through a flexible approach in which we address current point needs while keeping the larger picture in mind. We work with clients to significantly improve productivity and reduce costs, as well as reshape their IT asset portfolio.

Infrastructure Outsourcing Services Overview
Service Desk
Workplace Services
Data Center Services
Network Services
Security Services
IT Spend Management

Businesses today require to process enormous amounts of data from a wide variety of sources in order for make effective decisions. We provide viable and proven knowledge processing solutions. We assist in analyzing huge volumes of business data, test various hypotheses against this data, and arrive at conclusions that help them define effective business strategies.